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Customer data analytics and insight

Benefits At A Glance

  • Better customer understanding. Use your existing data or new data sources to show your customers you know them, creating engagement, value and loyalty. 
  • Solid data foundations. Ensure your data capture and governance is fit for purpose and compliant, especially as the new GDPR legislation comes into force.
  • Actionable insight. Turn data into insight that improves customer propositions, targeting and messaging. 
  • Performance optimisation. Measure the KPIs that matter for your business and see results that show performance and where action needs to be taken. 
  • Flexibility. You're in control and can choose the level of support you need based on your skills, in house resource and budget.

 

Our Services

Data audit and strategy

Data Audit & Strategy

Assess your data completeness and quality. Develop a data strategy to optimise your CRM Programme

Customer profiling

Customer Profiling

Create profiles, segmentations and personas so you can improve your targeting, personalisation and relevancy

 

 

Customer analysis and insight

Analysis & Insight

Data mining, analysis and reporting to drive better decisions, faster 

 

Performance Measurement

Performance Measurement

Define the KPIs and metrics that drive customer engagement, with clear definitions and how to source them  

 

 

Marketing Dashboards & Reporting

Dashboards & Reporting

Reporting and marketing dashboards that measure what matters and show where action needs to be taken 

 

Single Customer View

Single Customer View

Create a practical single view of your customers for marketing analysis and communications   

 

 

BOOK A FREE CONSULTATION

Schedule a short consultation with one of our management team. We promise no hard-sell and just a frank assessment of what you need and if there is a good fit with our services.

 

Get In Touch

Free Resources

Access our free resources to help you navigate your CRM requirements, build the business case for transformation and make the right choices for your brand. 

Data Zen: How To Turn Marketing Data Into An Asset

Free Download

Customer Insight Grader

Benchmark Now

 

"Conduit have brought design thinking and data-led customer journey mapping to bear on one of our biggest business opportunities. We are now working on a programme to execute the strategy."

Adam Nowak - Country IKEA FAMILY Manager, IKEA Poland.

Fixed Price CRM Data & Insight Consultancy

With a Conduit Pay-monthly Plan you get flexible access to a team of experienced practitioners to advise you, work alongside you or to lead CRM, data and martech assignments.

 

Collaboration, your way
Monthly
Annual

Light

£ 499/mo 424/mo

15% off on annual plan

Includes: 6 hours per month of on-demand access to a CRM consultant, proven frameworks and advisory services. See details here.

Ideal for: Managers who need specific advice, rapid feedback on strategy or who want to validate their thinking and get guidance.

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Standard

£ 2400/mo 2040/mo

15% off on annual plan

Includes: All the benefits of Light, 35 hours of expert support per month, project collaboration software and support. See details here.

Ideal for: Those who need access to a multi-disciplinary team of specialists and resources to help deliver lasting change.

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Professional

£ 4995/mo 4245/mo

15% off on annual plan

Includes: All benefits of Standard, 80 hours of specialist CRM consultancy per month, on-site support, and marketing services. See details here.

Ideal for: Managers who need to quickly fill knowledge gaps, address strategic issues or ensure successful CRM programme delivery.

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Bespoke

£ POA/mo POA/mo

15% off on annual plan

Includes: Bespoke teams created to meet a specific brief, strategy development and bespoke CRM and customer retention programmes.

Ideal for: Businesses needing an expert partner with resources to define, design and deliver best in class, scalable CRM solutions.

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All of the above service plans give subscribers discounts on Conduit’s training and events and work on a pay monthly basis. A 15% discount is available for clients paying annually. All costs exclude VAT.

Please call us or book a consultation if you would like to discuss Bespoke requirements.